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I purchased the Salon Favorite Keratin Treatment for my hair. It is suppose to straighten your hair without using harmful chemicals. The website said you have a 45 day money back guarantee.

So I used the product and I'm not happy with the results I have. My hair isn't as straight as I thought it would be. So I called about the return policy.

They told me they only accept returns on unopened products. So how would I know if I like it if I can't use it. Why would I buy this product and not used, but ask for a refund. That doesn't make any sense. So don't buy this product if you want to try it out, because you will not get your money back if you open it.

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Anonymous
#339000

Same thing happened to me...they are saying it is not for product bought on sale...but it was offered at a sale price. I did not need a discount code it was the price they were selling it for. I filed a complaint with the BBB.

Anonymous
#308236

The companys websites return policy says nothing about unopened products, just that you can not return sale items.

I always read the return policy before purchasing online! Buyers beware!

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